Equity release pioneer Key revealed it is working with speech analytics platform Aveni.ai as it seeks to build on its award-winning customer service with artificial intelligence. Continue reading Key Group targets customer vulnerability with Aveni
Monthly Archives: January 2022
Second Nature Launches AI-Powered Interactive Sales Coaching Solution with $12.5M Investment
Second Nature, the automated AI-powered sales coaching solution, announced the company’s launch alongside a $12.5M Series A round of investment by signals Venture Capital, StageOne Ventures, Cardumen Capital, and Zoom Video Communications, Inc. via the Zoom Apps Fund. With the closing of this round, the total capital raised by Second Nature stands at $15.5M. Continue reading Second Nature Launches AI-Powered Interactive Sales Coaching Solution with $12.5M Investment
Logicalis take the digital workplace ‘beyond productivity’ with the launch of collaboration suite
Logicalis, a global IT solutions and managed service provider, announces the launch of their digital workplace solution designed to help organisations manage, measure and scale the collaboration experience for the digital workplace. Continue reading Logicalis take the digital workplace ‘beyond productivity’ with the launch of collaboration suite
Gainsight Acquires Community Software Leader InSided
Gainsight, the Customer Success company, announced that it has signed a definitive agreement to acquire inSided, a privately held company based in Amsterdam, Netherlands. Continue reading Gainsight Acquires Community Software Leader InSided
Customer experience pioneer, AskNicely, raises $32M to empower frontline teams to delight their customers
AskNicely, a leader in customer experience software for service businesses, announced that it has completed a $32M Series B funding round and is launching the world’s first Frontline Success Platform. Continue reading Customer experience pioneer, AskNicely, raises $32M to empower frontline teams to delight their customers
The Smart Approach to Resolving Complexity in Contact Centres
Ross Daniels at Calabrio argues the case for ‘less is more’. Read on to discover three ways to resolve, rather than increase, complexity in contact centres… Continue reading The Smart Approach to Resolving Complexity in Contact Centres