eGain, a leading cloud platform provider for customer engagement automation, today announced it has achieved authorization from the Federal Risk and Authorization Management Program (FedRAMP). Continue reading eGain Achieves FedRAMP Authorization with IRS Sponsorship
Monthly Archives: January 2022
DataMix Chooses Vonage to Power Remote Testing System
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that DataMix, a leading provider of educational programs specializing in training data scientists, has chosen the Vonage Video API to power Excert, its online test-taking system. Continue reading DataMix Chooses Vonage to Power Remote Testing System
Intradiem Continues Strong UK Growth with Virgin Media and AXA Launches
Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams, announced that it has recently launched projects with Virgin Media and AXA highlighting the company’s ongoing expansion in the EMEA market space. Continue reading Intradiem Continues Strong UK Growth with Virgin Media and AXA Launches
Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector
Enghouse Interactive has announced that leading unified communications specialist, Cinos, has achieved authorised partnership status within its EMEA partner programme. Continue reading Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector
Nuvias UC Fuels Its Growth In Europe Through Alliance Technologies GmbH Acquisition
As part of its exciting and fast-paced growth, driven by increased demand from its customer base to provide best of breed solutions across Europe, Nuvias UC announces the acquisition of Alliance Technologies GmbH, a UC specialised, value added distributor founded in 2001. Continue reading Nuvias UC Fuels Its Growth In Europe Through Alliance Technologies GmbH Acquisition
City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities
NICE announced that the City of Detroit (Michigan) 911 communications centre will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews, and reconstructing incidents. Continue reading City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities