Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, announced it has been named a 2022 Grid Report Leader in Speech Analytics and Quality Assurance for Contact Centers by G2, the world’s leading business solutions review website. Continue reading Observe.AI ranked G2 2022 Leader in Speech Analytics & Quality Assurance for Contact Centers
Monthly Archives: January 2022
Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact Centre Move to the Cloud
Bandwidth Inc., a leading global enterprise cloud communications company, announced an important step forward in the future of the enterprise contact centre with Genesys®, a global cloud leader in customer experience orchestration. Continue reading Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact Centre Move to the Cloud
The Age of the Robotic Chatbot is Over: Survey Shows Consumers Demand More from Digital-First Experiences
Despite the growing prevalence of chatbots in the customer service realm, consumers aren’t sold on their efficacy, and many find chatbot experiences flat-out frustrating. Continue reading The Age of the Robotic Chatbot is Over: Survey Shows Consumers Demand More from Digital-First Experiences
Twilio and Teleperformance Announce Global Partnership to Enable Next Generation of Cloud Contact Centre Solutions
Twilio, the leading cloud communications platform, and Teleperformance, a global leader of digitally integrated business services, have announced that they are partnering to bring the next generation of cloud contact centre solutions to companies around the world. Continue reading Twilio and Teleperformance Announce Global Partnership to Enable Next Generation of Cloud Contact Centre Solutions
Affinity Water Partners with Webio to Boost Customer Engagement
Affinity Water, the largest water-only company in the UK, is taking the plunge and has begun a new digital engagement process by introducing conversational SMS messaging to its customers to drive up engagement rates. Continue reading Affinity Water Partners with Webio to Boost Customer Engagement
Contact Centre Operations: Keep it Simple – Keep it Human
Running a contact centre today is a tricky business but it doesn’t have to be – with the right mindset and a human approach it pays to keep it simple. Ross Daniels outlines the most common pitfalls and how to navigate a smooth path to operational efficiency… Continue reading Contact Centre Operations: Keep it Simple – Keep it Human