Infobip, the global communications provider, has announced Bobby White as its new Head of Marketing for Europe. Bobby will lead a highly skilled marketing team to deliver integrated campaigns, drive customer advocacy and take Infobip’s brand profile to the next level across the region. Continue reading Infobip appoints Bobby White as Head of Marketing, Europe
Monthly Archives: January 2022
LiveVox Enhances Knowledge Center to Power Intelligent Self-Service and Collaboration for Customer Service Teams
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced enhancements to its Knowledge Center. LiveVox’s Knowledge Center enables intelligent search capabilities and collaboration tools that allow contact centre agents and their customers to find answers to product questions easily and effectively, while providing critical data and insights into customer service trends and areas of opportunity. Continue reading LiveVox Enhances Knowledge Center to Power Intelligent Self-Service and Collaboration for Customer Service Teams
Reputation Announces $150 Million Growth Funding Round to Drive Dominance in the Customer Feedback Market
Reputation, the global leader in Reputation Experience Management (“RXM”), announced it has received a $150 million minority growth investment from Marlin Equity Partners (“Marlin”), a global investment firm with over $8.1 billion of capital under management. Goldman Sachs & Co. LLC acted as Reputation’s exclusive financial advisor. Continue reading Reputation Announces $150 Million Growth Funding Round to Drive Dominance in the Customer Feedback Market
87 percent of companies state they provide excellent CX, only 11 percent of customers agree
There is a significant disconnect between the customer experience (CX) brands believe they are delivering and how their customers actually view that experience, according to an IDC White Paper, commissioned by Emplifi, a leading unified CX platform provider. Continue reading 87 percent of companies state they provide excellent CX, only 11 percent of customers agree
Medallia to acquire Thunderhead, leader in every-channel journey orchestration
Medallia, the global leader in customer and employee experience, announced the signing of a definitive agreement to acquire Thunderhead, the leader in enterprise technology for real-time interaction management and journey orchestration. Continue reading Medallia to acquire Thunderhead, leader in every-channel journey orchestration
Emovis choose Sabio Group to support cloud migration of its UK contact centre infrastructure
Emovis, a leader in toll-based mobility solutions and services, has selected Sabio Group to support a migration project which will see its UK contact centre infrastructure moved to the cloud. Continue reading Emovis choose Sabio Group to support cloud migration of its UK contact centre infrastructure