Squaretalk announced it had launched Axiom Cloud Contact Center on Salesforce AppExchange. Leveraging Salesforce CTI with Squaretalk’s native integration and workflows provides high-quality cloud communication directly inside Salesforce CRM. Continue reading Squaretalk Announces a Disruptive Cloud Contact Center Extension for Salesforce
Monthly Archives: January 2022
Thoma Bravo invests $85m in Personetics
Personetics, the leading global provider of financial-data-driven personalization and customer engagement solutions for banks and financial services providers, announced it has raised $85m in growth funding from Thoma Bravo, a leading software investment firm. Personetics secured a total funding of over $160 million in 2021. Continue reading Thoma Bravo invests $85m in Personetics
Nuance Contact Center AI, Biometrics, and Tooling Solutions Now Available for Genesys Cloud CX
Nuance announced an expansion of the company’s strategic partnership with Genesys®, giving Genesys Cloud CX™ customers integrated access to Nuance Contact Center AI. Continue reading Nuance Contact Center AI, Biometrics, and Tooling Solutions Now Available for Genesys Cloud CX
Verloop.io Partners with Vonage to Deliver Seamless Conversational AI
Verloop.io, the leading specialist in conversational AI for customer support, is proud to announce that it has partnered with Vonage, a global business cloud communications leader helping businesses accelerate their digital transformation. Continue reading Verloop.io Partners with Vonage to Deliver Seamless Conversational AI
More Than Half Of Consumers Feel Service Is An Afterthought
Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on customer experiences as more than two thirds of consumers (70%) report making purchase decisions based on the quality of customer service they receive. Continue reading More Than Half Of Consumers Feel Service Is An Afterthought
Independent Research Firm Names Verint Workforce Engagement a Leader in Workforce Optimization Evaluation
Verint® announced that its Workforce Engagement solution has been named a leader in The Forrester Wave™: Workforce Optimization Platforms Q4 2021 report.* Continue reading Independent Research Firm Names Verint Workforce Engagement a Leader in Workforce Optimization Evaluation