WorkForce Software, announced the availability of its latest release of next-generation labour forecasting software. In this 2022 release, WorkForce Software is answering the need of global enterprise customers to improve the accuracy of labour forecasting, which has been complicated by the pandemic, shifts in consumer demand, and labour availability. Continue reading WorkForce Software Defines the Future of Labor Forecasting and Employee Experience to Meet the Needs of a More Powerful Workforce
Monthly Archives: February 2022
Dialpad Appoints Industry Veterans Jim Nystrom and Kent Venook to Key Sales Leadership Roles
Dialpad, Inc., the industry leader in AI-powered communication and collaboration solutions for businesses of all sizes, announced the expansion of its rapidly growing sales organization with the addition of Jim Nystrom as Executive Vice President of Global Sales and Kent Venook as Vice President of Global Sales Development. Continue reading Dialpad Appoints Industry Veterans Jim Nystrom and Kent Venook to Key Sales Leadership Roles
LANtelligence Becomes a Matrix Networks Company to Create a Connectivity First CX-Automation Powerhouse
Matrix Networks announced its recent acquisition of LANtelligence to create a new business venture enabling a powerful combination of modern business technology. Continue reading LANtelligence Becomes a Matrix Networks Company to Create a Connectivity First CX-Automation Powerhouse
NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise Recommended Programme
NICE announced the expansion of its partnership with Google and the optimisation of CXone, the world’s #1 cloud-native customer experience platform, for Chrome OS. Joining Google’s Chrome Enterprise Recommended Programme, CXone, NICE’s secure, scalable and rapidly deployable platform, is now compatible with the Chrome OS ecosystem and available for use in contact centres. Continue reading NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise Recommended Programme
Banishing Complexity – 5 ways to Turn Theory into Practice
Ross Daniels at Calabrio shares his top tips for overcoming contact centre complexity to enhance customer and employee experiences… Continue reading Banishing Complexity – 5 ways to Turn Theory into Practice
Capita appoints three new managing directors to Customer Experience division
Capita has appointed three new managing directors to its Capita Experience division. The new hires report directly to the CEO of Capita Experience, Aimie Chapple, and will lead Capita’s growth in its financial services, telco, media and technology markets in the UK and internationally. Continue reading Capita appoints three new managing directors to Customer Experience division