Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement solutions, announced that Harry’s, Inc., the quality men’s grooming and shaving products company, has selected Playvox Workforce Management for use by their North America Customer Experience team. Continue reading Harry’s Selects Playvox for Contact Centre Forecasting and Scheduling
Monthly Archives: February 2022
Humley Partner with Puzzel to Deliver Enhanced Customer Experiences with Conversational AI
Puzzel, the leading European provider of cloud-based contact centre solutions, announced its partnership with innovative UK provider of Conversational AI solutions, Humley. The addition of Humley to Puzzel’s marketplace will enable businesses to transform their customer experience through enhanced self-service. Continue reading Humley Partner with Puzzel to Deliver Enhanced Customer Experiences with Conversational AI
LogMeIn rebrands as GoTo with a new application combining support and communications solutions, new products, and a new partner network
LogMeIn, Inc., a recognized leader in remote-work technology, announced today it has rebranded as GoTo to reflect its deep dedication to making IT easy, anywhere. Continue reading LogMeIn rebrands as GoTo with a new application combining support and communications solutions, new products, and a new partner network
SugarCRM Introduces Integrated Playbook Functionality to Support Guided Selling and CRM Process Automation
SugarCRM, provider of the award-winning AI-driven CRM platform, introduced integrated “playbook” functionality to support guided selling and advanced CRM process automation. Continue reading SugarCRM Introduces Integrated Playbook Functionality to Support Guided Selling and CRM Process Automation
NICE CXone Selected by Leading Australian Vocational Education Provider to Digitally Transform its Customer Service
NICE announced that Wodonga TAFE (Technical and Further Education), a leading vocational education and training provider located in north-east Victoria, Australia, has selected NICE CXone as the centerpiece of its contact centre modernization and digitization initiative. Continue reading NICE CXone Selected by Leading Australian Vocational Education Provider to Digitally Transform its Customer Service
Vocalcom names Karine Palacios Chief Product Officer (CPO)
Vocalcom, a global supplier of cloud contact centre and customer experience management solutions, is strengthening its Executive Committee with the appointment of Karine Palacios as Chief Product Officer (CPO). Through this appointment, Vocalcom reinforces its historic positioning as an innovative customer relationship leader. Continue reading Vocalcom names Karine Palacios Chief Product Officer (CPO)