CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. Continue reading CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience
Monthly Archives: February 2022
Another record-breaking year for Playvox as Contact Centers Prefer its Workforce Engagement Management
Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement solutions, announced another year of significant growth. Fiscal year 2021, which ended December 31, saw annual recurring revenue (ARR) grow by over 2X with a corresponding 48 percent increase in customers. Continue reading Another record-breaking year for Playvox as Contact Centers Prefer its Workforce Engagement Management
1. FC Köln’s Official Chatbot Answers Fans Quickly And Efficiently with Solvemate
Solvemate, the leading provider of conversational AI for customer service, announces a collaboration with the Federal Football League 1. FC Köln. 1. FC Köln welcome their chatbot “Et Lisbätt”, to help fans get the answers they are looking for reliably, 24/7. Continue reading 1. FC Köln’s Official Chatbot Answers Fans Quickly And Efficiently with Solvemate
Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt Collection with Its Omnichannel Outbound Solutions
Based on its recent analysis of the North American outbound campaign management market, Frost & Sullivan recognizes Alvaria with the 2021 North American Outbound Campaign Management Customer Value Leadership Award. The company deploys artificial intelligence in its omnichannel,compliant outbound capabilities over SMS, voice, and email channels. Continue reading Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt Collection with Its Omnichannel Outbound Solutions
New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance
Calabrio announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM). Addressing the increased demand for greater flex time and more employee autonomy, new Calabrio Self-Scheduling expands the schedule areas an agent can have influence over such as adding days of work, moving work hours and partial-day shift trading. Continue reading New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance
Sigma Connected and Vanquis mark 10-year milestone with new customer service contract
A business outsourcing provider has been awarded a new, additional contract by a long-standing financial services client. Continue reading Sigma Connected and Vanquis mark 10-year milestone with new customer service contract