NICE announced that it has been recognised as a MetriStar Top Provider in the Contact Centre Platform category from among 16 companies evaluated. Based on a ranking of sentiment scores and proven business success among NICE customers, the Metrigy report evaluates the value realised from various contact centre solutions. Continue reading NICE CXone Gets Top Honours for Contact Centre Platforms in Metrigy Research
Monthly Archives: March 2022
Customer experience innovation set to undergo exponential growth in the next decade, research finds
Customer contact centre operations are set to undergo transformation to improve customer experience (CX) delivery, finds new research from Frost & Sullivan. Commissioned by Webhelp, the study of over 1,000 senior customer experience management professionals finds organizations are embracing technology and new ways of working to deliver improved customer service, with 98% planning to transform operations within 24 months. Continue reading Customer experience innovation set to undergo exponential growth in the next decade, research finds
SingleComm Leverages Artificial Intelligence to Amplify Human Performance and Increase Customer Satisfaction
SingleComm, the most powerful, affordable CCaaS solution available, is designing customized solutions that leverage industry-leading artificial intelligence (AI) tools while maintaining an authentic human touch. Continue reading SingleComm Leverages Artificial Intelligence to Amplify Human Performance and Increase Customer Satisfaction
Dixa leverages $43 million double acquisition of CX intelligence and automation pioneers, Solvemate and Miuros, to deliver high-value customer experiences at scale
Danish customer support innovator Dixa has today announced the acquisitions of analytics leader Miuros, and automation pioneer Solvemate. Driven by a need amongst service teams to connect to customers with intelligence, empathy, and the right information, the double acquisition is valued at $43 million and strengthens Dixa’s long-term vision to set a new standard in experience and data-driven conversational customer service, giving brands the toolkit they need to utilize data on a new scale for automation, measurement and analytics. Continue reading Dixa leverages $43 million double acquisition of CX intelligence and automation pioneers, Solvemate and Miuros, to deliver high-value customer experiences at scale
CallRevu Goes Live with Integration for GoTo Connect’s Cloud Phone Service
CallRevu, an industry leader in automotive call monitoring and analytics, has partnered with GoTo Connect (GTC) Telephony, a 100% VoIP solution that seamlessly powers the mobile workforce by tracking on handset or via app on smartphones to enable one harmonized experience independent of hardware. Continue reading CallRevu Goes Live with Integration for GoTo Connect’s Cloud Phone Service
Sinch included in 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, announced that it has been recognized in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms. Continue reading Sinch included in 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms