UJET Inc., the world’s most advanced cloud contact centre provider, announced CX Intercloud, a next-gen, high-availability, multicloud architecture offering automatic failover between public cloud infrastructures for unprecedented resiliency, business continuity, and disaster recovery readiness. Continue reading UJET Launches CX Intercloud, the Contact Center Industry’s First Cloud to Cloud Failover Solution →

Marchex, the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes, today announced that it has launched Marchex Conversation DNA™. Continue reading Marchex® Launches Conversation DNA, Delivering Powerful AI Signals Through Every Marchex Conversation Intelligence Product →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that VoicePing has chosen the Vonage Video API to power innovative virtual reality (VR) travel experiences via its Dokodemo (Anywhere) Door Trip service. Continue reading Japan-based VoicePing Choses Vonage to Power Innovative Virtual Reality Travel Experience →

Uniphore, the leader in Conversational Automation, announced Q for Sales, the industry’s first enterprise-level solution equipping sales organizations with a powerful emotional intelligence (EQ) based solution to drive positive, engaging and trusted customer interactions and outcomes. Continue reading Uniphore Introduces Q for Sales →

Managed IT Services Group, the IT and voice solutions provider, has secured an investment of £10m from the alternative lender, BOOST&Co. The funds will be used to support the firm’s proposed buy and build strategy that includes the acquisition of telecom services provider Nexbridge, telephone conference call provider Whypay and IT solutions provider Charles Street Solutions. Continue reading Managed IT solutions provider secures £10m investment to accelerate growth →