UK based, leading global provider of software solutions, services and technology for the telecare and telehealth markets, Tunstall Healthcare, has expanded its German presence and service offering with the acquisition of BeWo Unternehmensgruppe (BeWo) for an undisclosed fee. Continue reading Tunstall Healthcare acquires BeWo
Monthly Archives: March 2022
Verloop.io partners with WebEngage to empower brands to build engaging customer experiences
Verloop.io, the leading Conversational AI platform for Customer Support automation, announced that it has partnered with WebEngage, a full-stack Retention Operating System, for consumer businesses. Continue reading Verloop.io partners with WebEngage to empower brands to build engaging customer experiences
Avaya Study Finds the Most Successful Businesses Focus on Total Experience
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced results of an online market research survey conducted by IDG Communications indicating the most successful businesses recognize customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. Continue reading Avaya Study Finds the Most Successful Businesses Focus on Total Experience
Enhancements to Pryon’s Platform Release 4.6 Sets Record for Accuracy and Volume of Answers Delivered by Contact Centres and Help Desks
Pryon, the artificial intelligence (AI) company that is transforming knowledge bases into high-value interactive experiences, announced that it has been named by KMWorld on its list of “100 Companies that Matter in Knowledge Management.” This elite annual list highlights vendors whose innovations help organizations turn information into business value for customers, employees and partners. Continue reading Enhancements to Pryon’s Platform Release 4.6 Sets Record for Accuracy and Volume of Answers Delivered by Contact Centres and Help Desks
Arvato secures contract extension with Premium Automotive Group
Arvato CRM Solutions has secured a contract extension with BMW Group to provide multichannel customer services in the UK and Ireland following another successful year in partnership. Continue reading Arvato secures contract extension with Premium Automotive Group
NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its CXone Spring 2022 Release
NICE announced the Spring 2022 release of CXone, which adds innovative new capabilities that accelerate self-service success. Further expanding on NICE’s CXi platform and its focus on the end-to-end digital customer journey, the new capabilities proactively anticipate points of friction on the web and across mobile journeys and simplify them to drive more positive CX and conversion and deepen loyalty. Continue reading NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its CXone Spring 2022 Release