Monthly Archives: March 2022

Technology

Connecteam Raises $120 Million in Series C Funding to Power a New Era of Deskless Workforces

Connecteam, which provides everything a company needs to empower, manage, and engage its deskless workforce, announced it has raised $120 million in a Series C round of funding co-led by New York-based growth equity firm Stripes, and New York-based private equity and venture capital firm Insight Partners, with participation from Tiger Global, Qumra Capital, and Eyal Ofer’s O.G. Tech. Continue reading Connecteam Raises $120 Million in Series C Funding to Power a New Era of Deskless Workforces →

Appointments

Alida Appoints Executive Vice Presidents for EMEA and the Americas

Alida, a leader in Customer Experience Management (CXM), announced the appointment of Nick Morley as EVP, EMEA and the promotion of Brad Stanghetta to EVP, Americas. Together, they will join Steven Medeiros, SVP & General Manager, Asia Pacific & Japan, in leading Alida’s Sales teams across the globe. Continue reading Alida Appoints Executive Vice Presidents for EMEA and the Americas →

Partnerships

CommBox and Voicenter Collaborate to Provide Call Centres with Exceptional Customer Communication Solutions

CommBox and Voicenter have announced a unique collaboration to transform the customer communication industry. CommBox, the innovative omnichannel customer communication platform, and Voicenter, the cloud-based VoIP Call Center service provider, collaborate to upgrade phone and digital communication for Call Centers. Continue reading CommBox and Voicenter Collaborate to Provide Call Centres with Exceptional Customer Communication Solutions →

Technology

Phrasee Announces Real-Time Language Personalization and Insights to Automate the Way Brands Engage with Their Customers

Phrasee, the leader in brand language optimization, announced a breakthrough AI technology that enables brands to personalize the language each customer receives in real-time. The new capability will ensure each customer receives on-brand messaging that is most likely to resonate with their individual profiles, leading to increased engagement and revenue. Continue reading Phrasee Announces Real-Time Language Personalization and Insights to Automate the Way Brands Engage with Their Customers →

Technology

Uniphore Simplifies Customer Service with Additions to Its Industry-leading Conversational Automation Platform

Uniphore, the leader in Conversational Automation, announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only platform that provides intent, sentiment, emotion and tonal analysis to every contact centre conversation, transforming the end-to-end customer and agent experience. Continue reading Uniphore Simplifies Customer Service with Additions to Its Industry-leading Conversational Automation Platform →