Uberall, a global provider of hybrid CX solutions, released a new commissioned study from Forrester Consulting, called “Reignite Growth with Hybrid Customer Experiences.” The study sheds light on how critically important it is for businesses to adapt to the demands and expectations of customers who expect a well integrated mix of digital and in-person touchpoints. Continue reading 70% of Businesses Believe They’re Delivering Suboptimal Hybrid Customer Journeys
Monthly Archives: March 2022
Vonage introduces Experience Composer to power large-scale interactive experiences
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched Vonage Interactive Broadcast with Experience Composer to enable developers to quickly and easily create more engaging live events with the flexibility to capture dynamic sessions any way they choose to customize the experience. Continue reading Vonage introduces Experience Composer to power large-scale interactive experiences
AGA Rangemaster appoints Maintel to deliver a new cloud-based unified communications solution
AGA Rangemaster, the iconic range cooker manufacturer, has appointed Maintel, the cloud and managed services expert, to provide a cloud-based contact centre and unified communications solution. Continue reading AGA Rangemaster appoints Maintel to deliver a new cloud-based unified communications solution
Tiger Global Backs Cresta’s Real-Time Intelligence as Company Value Quadruples
Cresta, the leader in real-time intelligence for contact centres, announced the closing of its $80 million Series C financing round, giving the company a $1.6 billion post-money valuation, quadrupling its value in a year. Over the past year, Cresta has tripled its revenue and delivered a Net Revenue Retention (NRR) of 210%. Continue reading Tiger Global Backs Cresta’s Real-Time Intelligence as Company Value Quadruples
New Study Reveals Leading CX Measurement Strategies Are Moving Beyond NPS
A new study released from Harvard Business Review Analytic Services, in association with Genesys®, a global cloud leader in customer experience orchestration, reveals the strategies of organizations setting the standard for customer experience (CX) measurement and understanding where loyalty is lost and won along the customer journey. Continue reading New Study Reveals Leading CX Measurement Strategies Are Moving Beyond NPS
Mavenir Announces Business Communications Portfolio
Mavenir announces its complete Software as a Service (SaaS) based Business Communications portfolio, including customer engagement, business messaging, Communications Platform as a Service (CPaaS), Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Continue reading Mavenir Announces Business Communications Portfolio