Alliants, the customer experience technology specialists, has secured a minority stake investment from Zendesk, the global customer experience software company. Continue reading Alliants secures investment from Zendesk to scale digital concierge services globally
Monthly Archives: March 2022
HP to Acquire Poly
HP Inc, announced a definitive agreement to acquire Poly, a leading global provider of workplace collaboration solutions, in an all-cash transaction for $40 per share, implying a total enterprise value of $3.3 billion, inclusive of Poly’s net debt. Continue reading HP to Acquire Poly
Vonage Enhances Video Capabilities for its UCaaS and CCaaS Solutions with its Video API
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced new video capabilities for the Vonage Communications Platform (VCP) as it continues to speed innovation on its Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) applications for an integrated communications experience and improved productivity. Continue reading Vonage Enhances Video Capabilities for its UCaaS and CCaaS Solutions with its Video API
NICE Brings Digital Customer Experiences to Singapore with the Launch of CXone
NICE announced the launch of CXone in Singapore, enabling companies in the Asia Pacific region to eliminate friction and deliver customised, connected, digital-first customer service. The industry’s leading digital customer experience platform, CXone is supported by a dedicated local infrastructure team to accelerate organisations of all sizes and all verticals in their digital and cloud transformation. Continue reading NICE Brings Digital Customer Experiences to Singapore with the Launch of CXone
New research: Digital Self-service Now More Popular than Calling Customer Service
Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new survey findings released by Macro 4. Continue reading New research: Digital Self-service Now More Popular than Calling Customer Service
Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect
Calabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced that Standard Bank, one of Africa’s largest banks, has selected Calabrio Workforce Management (WFM) to support 4,000 contact centre agents in South Africa. Continue reading Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect