Daily Archives: April 5, 2022

Technology

HappyFox Launches Assist AI, an AI-Driven Conversational Ticketing Tool Allowing Employees to Resolve Issues Inside Slack

HappyFox, Inc., makers of a top-rated help desk platform, announced the release of HappyFox Assist AI, a new product that gives IT and HR teams the power to leverage AI to auto-resolve repetitive questions and allow companies to manage their IT and HR support within Slack. Continue reading HappyFox Launches Assist AI, an AI-Driven Conversational Ticketing Tool Allowing Employees to Resolve Issues Inside Slack →

Market Research

Talkdesk Research Finds Growing Opportunity for Brands to Build Lasting Relationships with Gen Z

Talkdesk, a global cloud contact centre leader for customer-obsessed companies, released its newest research report, Winning Gen Z Through Exceptional Customer Service. The report discovered that while 88% of Gen Z consumers are loyal to five or fewer companies in total, nearly a third (31%) have become loyal to a new company in the past year. Continue reading Talkdesk Research Finds Growing Opportunity for Brands to Build Lasting Relationships with Gen Z →

Who's Buying What?

Qualtrics Selected by Pos Malaysia for New Customer Experience Program

Qualtrics, the leader and creator of the experience management (XM) category, announced that Pos Malaysia Berhad has selected Qualtrics CustomerXM™ and Kantar to guide and accelerate its ongoing digital transformation aimed at improving the way customers connect with the company and enhancing operational efficiencies. Continue reading Qualtrics Selected by Pos Malaysia for New Customer Experience Program →