8×8, a leading unified cloud communications platform, and Genesys®, a global cloud leader in customer experience orchestration, announced a product integration of 8×8 Work with Genesys Cloud CX. Continue reading 8×8 and Genesys Partner to Integrate 8×8 Cloud Unified Communications with Genesys Cloud CX
Monthly Archives: April 2022
NICE Investigate Surpasses Milestone of Supporting 4 Million Police Investigations in England and Wales with Cloud-Based Evidencentral Platform
NICE announced that police forces across England and Wales have used NICE Investigate to manage more than 4 million investigations involving millions of digital evidence items. Continue reading NICE Investigate Surpasses Milestone of Supporting 4 Million Police Investigations in England and Wales with Cloud-Based Evidencentral Platform
Hootsuite welcomes Natalia Williams as Chief Product Officer
Hootsuite is pleased to announce that Natalia Williams joined the ‘nest’ as Chief Product Officer. In her role, Natalia will have responsibility for Hootsuite’s strategic product direction, product management, and product design. She will be part of the Hootsuite executive leadership team. Continue reading Hootsuite welcomes Natalia Williams as Chief Product Officer
Eckoh’s New Cloud Security Offering in Microsoft Azure Attracts a Fortune 100 Retailer
Eckoh, the global provider of customer engagement security solutions, has expanded their cloud offering to include Microsoft Azure. A key part of Eckoh’s strategy is their commitment to investing in extending their cloud platforms and security capabilities to provide flexibility and alternative options for clients. Continue reading Eckoh’s New Cloud Security Offering in Microsoft Azure Attracts a Fortune 100 Retailer
Quiq Raises $25 Million Series C Funding Led by Baird Capital
Quiq, the AI-powered Conversational Platform that enables brands to engage customers on the most popular messaging channels with bots and human agents, announced it has closed a $25 million Series C funding round, which brings the company’s total funding to date to $47.5 million. Continue reading Quiq Raises $25 Million Series C Funding Led by Baird Capital
Talkdesk CX Cloud Named to Google Chrome Enterprise Recommended Program
Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, announced a deeper partnership with Google as an official Chrome Enterprise Recommended partner. The partner program highlights exceptional Chrome OS partners that deliver an elevated set of features and support on the Chrome OS platform. Continue reading Talkdesk CX Cloud Named to Google Chrome Enterprise Recommended Program