Sitecore® the global leader in end-to-end digital experience software, announced it has fully integrated the core products from the acquisitions of Boxever, Four51, Moosend and Reflektion into its Digital Experience Platform (DXP). Continue reading Sitecore Reveals Updated Product Suite, Building on Technology Innovations Gained from Recent Acquisitions
Monthly Archives: April 2022
Avaya providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) with Avaya OneCloud™
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) – an organization delivering outsourcing programs for some of the largest companies in the country – with Avaya OneCloud™. Continue reading Avaya providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) with Avaya OneCloud™
New Salesforce Service and Marketing Innovations Use Trusted Data and AI to Humanize Customer Interactions
Salesforce introduced new Service and Marketing Cloud features that humanize the customer experience with new AI-powered conversational intelligence, mobile offline access to relevant information, and Customer Data Platform innovations. Continue reading New Salesforce Service and Marketing Innovations Use Trusted Data and AI to Humanize Customer Interactions
Martello Announces Global Partnership with Orange Business Services for Vantage DX
Martello, a leading developer of enterprise digital experience monitoring (“DEM”) solutions, announced a partnership with Orange Business Services, the business services arm of Orange SA, a global network-native digital services company. Continue reading Martello Announces Global Partnership with Orange Business Services for Vantage DX
Investment in Digital Customer Engagement Generated 70% Revenue Growth for Companies Last Year, Twilio Data Shows
The past two years have spurred an unprecedented acceleration of digital transformation for business-to-consumer companies, advancing their digital strategies by an average of 6.5 years and boosting total revenues by an average of 70% for companies that invested in digital customer engagement. Continue reading Investment in Digital Customer Engagement Generated 70% Revenue Growth for Companies Last Year, Twilio Data Shows
GoTo Appoints UCaaS Industry Veteran, Michael Day, as New Channel Chief
GoTo, the recently launched flexible-work software company formerly known as LogMeIn, has announced that it has appointed UCaaS channel veteran, Michael Day, as its new Vice President of Partner Sales. Continue reading GoTo Appoints UCaaS Industry Veteran, Michael Day, as New Channel Chief