Lifesize®, the original inventors of high-definition video conferencing and creator of the world’s first cloud-based omnichannel contact centre, introduced Lifesize Connect Plus+, a new DSS feature for its 4K Lifesize Cloud Room hardware. Continue reading Lifesize Connect Plus+ Enables Multivendor Hybrid Video Meetings
Monthly Archives: April 2022
Sunrise Software Joins Volaris Group
Sunrise Software has joined Volaris Group, an operating group of Constellation Software. Volaris is a Canadian company providing market-leading software and services to a variety of industries worldwide. Volaris acquires, strengthens, and grows vertical market software companies. Continue reading Sunrise Software Joins Volaris Group
Gnani.ai’s assist365™ Low-code Omnichannel Conversational AI Automation Platform V2.0 sees a 3x Rise in Adoption
Gnani.ai, a global frontrunner in Conversational AI and customer service automation announced a 3x rise in uptake for the new version of the assist365™ low-code omnichannel automation platform. Continue reading Gnani.ai’s assist365™ Low-code Omnichannel Conversational AI Automation Platform V2.0 sees a 3x Rise in Adoption
Top Talent Migration to Dialpad Continues With New Additions From Contact Centre and Communications Industry
Dialpad, the industry leader in AI-powered communication and collaboration, expands its cloud communications expertise with the additions of John Finch as Senior Vice President, Solutions, Customer, and Product Marketing, Homero Salinas as Senior Vice President, Global Commercial Sales, and Sangeeta Walsh as Vice President, Partnerships and App Ecosystem. Continue reading Top Talent Migration to Dialpad Continues With New Additions From Contact Centre and Communications Industry
Avaya Virtual Agent Now Available as a Ready to Deploy, Configurable Service
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced an enhancement to Avaya OneCloud™ to dramatically reduce the complexity associated with virtualizing customer interactions. Avaya Virtual Agent is a ready-to-deploy, configurable service that delivers the full benefits of virtual, AI-based communication experiences to businesses – immediately elevating their customer experience. Continue reading Avaya Virtual Agent Now Available as a Ready to Deploy, Configurable Service
Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next
A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility giant E.ON Next. Continue reading Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next