Zenarate, the industry’s leading AI conversation simulation solution, launched Concurrent Chat Simulation in Zenarate’s AI Coach platform. It is the first AI simulation solution that allows contact centre agents to practice handling multiple incoming chats from customers simultaneously. Continue reading Zenarate Launches Concurrent Chat Simulation to Develop Top-Performing Chat Agents →

Cyara, provider of the award-winning Automated CX Assurance Platform, announced the release of its CX Test Automation Maturity Model — an innovative, easy-to-navigate self-assessment that enables organizations to determine how advanced their approach to automated CX testing is and see how their current level of test automation measures up to industry best practices. Continue reading Cyara Releases Industry-first Customer Experience Test Automation Maturity Model →