On-demand workforce technology company LiveXchange Technologies, Inc., announced the results of the 2022 Front Office CX Omnibus Survey, which revealed that 51% of customer experience (CX) buyers would consider using gig-based customer service workers — referred to as GigCX — in 2022. Continue reading 51% of CX Buyers Will Consider GigCX Workers in 2022, Survey Finds
Daily Archives: June 16, 2022
Barceló Hotel Group Chooses Talkdesk Contact Center Solution
Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been chosen by Barceló Hotel Group to provide a cloud-based destination to centralize the hospitality brand’s contact centre operations and improve customer experience (CX) for their clients. Continue reading Barceló Hotel Group Chooses Talkdesk Contact Center Solution
Level AI Launches Agent Screen Recording to Help Contact Centres Identify and Bridge Knowledge Gaps
Level AI, the customer service intelligence platform, launched a new agent screen recording and monitoring product. The company’s latest feature will enable contact centre teams to improve support quality, agent learning and coaching by monitoring and gaining further insights into their agents’ behaviour. Continue reading Level AI Launches Agent Screen Recording to Help Contact Centres Identify and Bridge Knowledge Gaps
Verse.io Announces Release of CallConnect™ to Modernize Call Centres With Conversational SMS
Verse.io, the market leader in humanized conversational texting and customer outreach automation, is on a mission to bring the power of SMS to the entire customer journey. Today, the company announced the launch of CallConnect™ – the newest addition to their robust engagement platform, aimed at serving large lead generating enterprises. Continue reading Verse.io Announces Release of CallConnect™ to Modernize Call Centres With Conversational SMS
Veritone Acquires Artificial Intelligence Voice Creator VocaliD
Veritone, creator of aiWARE, a hyper-expansive enterprise AI platform, announced the acquisition of VocaliD, Inc., a U.S.-based company that pioneered the creation of personalized synthetic voices. VocaliD will enhance Veritone’s existing synthetic voice offerings for commercial enterprise including brands, podcasters, broadcasters, studios, publishers and corporations. Continue reading Veritone Acquires Artificial Intelligence Voice Creator VocaliD