eGain, a leading cloud platform provider for customer engagement automation, announced that its award-winning solution for knowledge management—eGain Knowledge Hub™— is now integrated with Cisco Webex Contact Center. Continue reading eGain Knowledge Hub™ now available for Cisco Webex Contact Center
Monthly Archives: June 2022
Upland InGenius CRM Telephony Integration Recognized as a Premium AppFoundry Partner
Upland Software, has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys AppFoundry® — the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading Upland InGenius CRM Telephony Integration Recognized as a Premium AppFoundry Partner
Feelings are Number One Driver of Consumer Loyalty, Qualtrics Research Finds
When it comes to loyalty, the way a person feels after interacting with a company is more important even than whether they were able to successfully do what they wanted to do, according to new research from the XM Institute at Qualtrics. Continue reading Feelings are Number One Driver of Consumer Loyalty, Qualtrics Research Finds
Tech jargon is turning 60% of people away from technology jobs, says Babble
The technology sector’s widespread use of unnecessary jargon and technobabble is stopping people joining the sector and needs to be eliminated. That’s according to Babble, which released new research revealing how companies delay or abandon technology investments when confronted with impenetrable jargon. Continue reading Tech jargon is turning 60% of people away from technology jobs, says Babble
TelcoSwitch receives private equity investment to accelerate ambitious growth
Private equity fund Queen’s Park Equity (QPE) has partnered with TelcoSwitch, a leading provider of unified communications and compliance solutions supporting 140,000 active daily users across 65 countries. Continue reading TelcoSwitch receives private equity investment to accelerate ambitious growth
Genesys Unveils Customer Journeys for the Experience Era
Genesys®, a leader in cloud customer experience orchestration, announced innovation that makes it possible for businesses to operationalize empathy for stronger relationships with their customers. The company is expanding its existing orchestration capabilities with deeper customer journey analytics that enable businesses to become people-centric on a scale unrivalled. Continue reading Genesys Unveils Customer Journeys for the Experience Era