NICE announced that the 2022 National Technology Awards, sponsored by National Technology News, named NICE Enlighten AI as its “Customer Experience Technology of the Year ” award winner. Continue reading NICE Captures 2022 “Customer Experience Technology of the Year” Award from National Technology News →

Pegasystems, the software company that crushes business complexity, announced the updated version of Pega Process Extender for Salesforce Lightning is now available for download on Salesforce AppExchange as well as Pega Marketplace. Continue reading Pega Launches Pega Process Extender for Salesforce Lightning on Salesforce App Exchange and Pega Marketplace →

Deloitte Digital, the experience consultancy, announced its new TrueServe™ solution, an integrated suite of contact centre technologies built with industry-specific insights and accelerators. Continue reading Deloitte Digital Announces TrueServe™ Solution for Contact Center Transformation →

Cogito, the leader in Real-Time Coaching and Guidance for the enterprise, announced the launch of its enhanced product capabilities and partner integrations as part of its Connected Contact Center Ecosystem to support flexibility at scale. Continue reading Cogito Releases New Product Capabilities and Integrations to Create the Connected Contact Center Ecosystem →

Qualtrics has announced Qualtrics Quality Management (Qualtrics QM), a new AI-powered and human-assisted quality assurance solution that gives contact centre leaders critical AI-powered insights on customer needs, agent effectiveness, and overall performance so they can act quickly to improve the customer experience, reduce operational costs and compliance risk and better evaluate their agents’ performance. Continue reading New Qualtrics Quality Management Improves Contact Centre Performance and Agent Retention →