Talkdesk®, Inc., a global contact centre leader for customer-obsessed companies, and Microsoft are partnering to deliver a contact centre solution for SD Worx. Continue reading SD Worx Chooses Talkdesk Contact Centre Solution
Monthly Archives: August 2022
Dentsu Group Acquires a Majority Stake in Extentia
Dentsu Group Inc., announced that it has entered an agreement to acquire a majority stake in Extentia, a global technology and services firm with a focus on enterprise mobility, cloud engineering, and user experiences. Continue reading Dentsu Group Acquires a Majority Stake in Extentia
mParticle acquires AI startup Vidora
mParticle, a leader in customer data infrastructure, announced that it has acquired Vidora, an AI personalization platform for customer data. With the acquisition, teams can now easily create and deploy models across mParticle’s partner ecosystem of 300+ API integrations to improve decisioning, segmentation, and personalization. Continue reading mParticle acquires AI startup Vidora
Spitch announces new release of Omnichannel Conversational AI platform
Spitch.ai, global leader in conversational AI solutions, announced updates to the company’s Omnichannel conversational AI platform, including new features that surpass the capabilities of competitive solutions. Continue reading Spitch announces new release of Omnichannel Conversational AI platform
B2B Companies Must Adopt AI-Powered Conversation Automation to Meet Customer Expectations, 451 Research Finds
As growth slows for the second quarter in a row, Conversica, the leading provider of Conversation Automation solutions for enterprise revenue teams, and 451 Research, part of S&P Global, release new data showing those without conversational AI are now far behind in the race to meet rising customer expectations. Continue reading B2B Companies Must Adopt AI-Powered Conversation Automation to Meet Customer Expectations, 451 Research Finds
Thryv and Google Partner to Streamline Communication for Small Businesses
Thryv, the small business platform for growing small- to medium-sized businesses (SMBs), is pleased to announce a new integration with Google’s Business Messages to help streamline communication for small businesses who have a growing number of inbound contact options. Continue reading Thryv and Google Partner to Streamline Communication for Small Businesses