8×8, a leading integrated cloud communications platform provider, announced that AdvancedMD, a provider of medical office software, has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to provide a better employee and client experience through improved call quality, collaboration, and security capabilities. Continue reading AdvancedMD Moves To Cloud Communications With 8×8 XCaaS
Monthly Archives: August 2022
Wavenet acquires OGL IT & CyberGuard Technologies
Wavenet announces the acquisition of OGL Computer Support Holdings Limited and its two subsidiaries OGL Computer Support Limited and CyberGuard Technologies Limited, an eminent Midlands based IT Solutions and Cyber Security Services provider. Continue reading Wavenet acquires OGL IT & CyberGuard Technologies
Qumu Video Engagement Platform Launches on Google Cloud Marketplace
Qumu Corporation, a leading provider of cloud-based enterprise video technology, announced that the Qumu Video Engagement Platform is now available on Google Cloud Marketplace. Continue reading Qumu Video Engagement Platform Launches on Google Cloud Marketplace
LiveVox Named “Hot Vendor in the Intelligent Contact Center” by Aragon Research
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced that it has been included in Aragon Research’s 2022 “Hot Vendors in the Intelligent Contact Center.” The report recognizes LiveVox for its industry-leading suite of practical AI capabilities, designed to optimize customer experience and contact centre operations. Continue reading LiveVox Named “Hot Vendor in the Intelligent Contact Center” by Aragon Research
B2B Companies Must Adopt AI-Powered Conversation Automation to Meet Customer Expectations, 451 Research Finds
As growth slows for the second quarter in a row, Conversica, Inc. , the leading provider of Conversation Automation solutions for enterprise revenue teams, and 451 Research, part of S&P Global, release new data showing those without conversational AI are now far behind in the race to meet rising customer expectations. Continue reading B2B Companies Must Adopt AI-Powered Conversation Automation to Meet Customer Expectations, 451 Research Finds
Five9 International Study Finds 9 out of 10 Contact Centres Have Increased Focus on Agent and Employee Experience
Five9, a leading provider of the intelligent cloud contact centre, announced the results of its 2022 International Customer Service Index (CSI) Business Decision Makers Survey, which revealed new customer engagement and contact centre workplace trends. Continue reading Five9 International Study Finds 9 out of 10 Contact Centres Have Increased Focus on Agent and Employee Experience