Quadrant Knowledge Solutions announced that it has named Concentrix a 2022 technology leader in the analysis of the global SPARK Matrix™: Voice of the Customer (VoC) market, 2022. Continue reading Concentrix positioned as the Leader in the 2022 SPARK Matrix™ for Voice of the Customer (VoC) by Quadrant Knowledge Solutions
Daily Archives: October 6, 2022
Cohesity Appoints Karen Egan Chief Customer Experience Officer
Cohesity, a leader in next-gen data management, announced that Karen Egan has joined the company as chief customer experience officer. Based in Cork, Ireland, Egan has global responsibility for the company’s customer experience, including Professional Services, Success, and Support teams. Continue reading Cohesity Appoints Karen Egan Chief Customer Experience Officer
Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence
Balto, a leader in uniting contact centre agents with AI for better conversations, announced its partnership with Five9, an industry-leading provider of cloud contact centre solutions. Continue reading Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence