TCN, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, announced the addition of agent scorecards to its Voice Analytics features to drive agent performance and efficiency. Continue reading TCN Announces Voice Analytics Enhancements for its Advanced Contact Center Platform, TCN Operator
Daily Archives: November 14, 2022
Kakapo Systems Launches Unity Supervisor Web
Kakapo Systems, a developer of CCaaS apps for the Cisco© BroadSoft© platform, announces the launch of Unity Supervisor Web. For the first time, this makes the full Unity Supervisor capability available on all leading browsers across both Windows and Mac devices. Continue reading Kakapo Systems Launches Unity Supervisor Web
Okta Introduces Okta Customer Identity Cloud to Help Businesses Grow User Bases Without Compromising Security
Okta, unveiled Okta Customer Identity Cloud, an easy-to-implement and customizable customer identity solution that helps organizations resolve the tension between security, privacy, and user experience for their customers. Continue reading Okta Introduces Okta Customer Identity Cloud to Help Businesses Grow User Bases Without Compromising Security