Playvox has expanded its Workforce Management (WFM) Capacity Planner solution. Customers across multiple verticals such as healthcare, food delivery, insurance and more, can take advantage of Playvox’s intuitive and seamless technology solution to manage their employees more effectively, while helping overcome operations challenges. Continue reading Playvox Expands Workforce Management Capacity Planner
Daily Archives: November 22, 2022
Startup Uses Speech AI to Coach Contact-Centre Agents Into Boosting Customer Satisfaction
Minerva CQ, a startup based in the San Francisco Bay Area, is making customer service calls quicker and more efficient for both agents and customers, with a focus on those in the energy sector. Continue reading Startup Uses Speech AI to Coach Contact-Centre Agents Into Boosting Customer Satisfaction
Aivo’s Video Conversational AI, the First AI Video Avatar Designed to Interact With Customers
Aivo, a global leader in Artificial Intelligence (AI) applied to Customer Service, has developed a new way for companies to interact with their customers using AI and video. Aivo’s Video Conversational AI is a solution developed together with Synthesia, the world’s largest AI video generation platform that turns text into video in minutes. Continue reading Aivo’s Video Conversational AI, the First AI Video Avatar Designed to Interact With Customers
Squaretalk and Sedric Join Forces to Empower Call Centres with Industry-leading Compliance Management
Squaretalk, a major cloud call centre software provider, and Sedric, a leading compliance excellence platform for next-gen fintech companies, announced their partnership. Continue reading Squaretalk and Sedric Join Forces to Empower Call Centres with Industry-leading Compliance Management
Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix®
Teleperformance, the global leader in outsourced customer and citizen experience management and related digital services, announced it has been selected as a leading global service provider in Everest Group’s Customer Experience Management (CXM) 2022 PEAK Matrix® for Customer Experience Management Service Providers in EMEA. Continue reading Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix®
Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that Aramex – the Dubai-based leading provider of comprehensive logistics and transportation solutions – is using Sprinklr Modern Care to improve the efficiency and scale of its digital customer service. Continue reading Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service