New research from global cloud communications platform Infobip reveals that chat apps such as WhatsApp are becoming crucial channels for customer communications, demonstrating the growing importance of conversational experiences. Continue reading New Infobip research shows the rising dominance of chat apps for customer communications
Daily Archives: November 24, 2022
IPI named a supplier on Crown Commercial Service’s G-Cloud 13 framework
IPI, the contact centre specialist, announced that it has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 agreement, a framework to enable the provision of cloud-based computing services to the UK central government departments and all other public sector bodies. Continue reading IPI named a supplier on Crown Commercial Service’s G-Cloud 13 framework
Gamma selects Dubber for Intelligent Recording on Microsoft Teams
Dubber, the leading conversational intelligence and unified recording platform for service providers and their customers globally, is pleased to announce it has been selected by “Gamma. Gamma can now provide intelligent call recording as a service, applicable for general business and regulated compliance requirements, plus Dubber’s leading conversational AI on Microsoft Teams. Continue reading Gamma selects Dubber for Intelligent Recording on Microsoft Teams
Eltropy Partners with Tyfone to Create a Unified Digital Communications Platform for Community FIs
Eltropy, the leading digital communications platform for community financial institutions (CFIs), announced a partnership with digital banking provider Tyfone that allows their mutual community bank and credit union clients to communicate with members more quickly and effectively. Continue reading Eltropy Partners with Tyfone to Create a Unified Digital Communications Platform for Community FIs