Infobip, a global cloud communications platform, has integrated with Dialogflow, Google Cloud’s artificial intelligence (AI)-powered chatbot building platform, to provide enhanced messaging capabilities for Dialogflow customers. Continue reading Infobip to improve customer satisfaction with Dialogflow integration through partnership with Google Cloud
Daily Archives: November 17, 2022
Talkdesk Brings Low-Code and No-Code to Every Aspect of the Contact Centre
Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, introduced Talkdesk Automation Designer™ and Talkdesk Workspace Designer™, the latest additions to the Talkdesk Builder suite of low-code and no-code customization tools that enable organizations to easily develop and customize their ideal contact centre. Continue reading Talkdesk Brings Low-Code and No-Code to Every Aspect of the Contact Centre
Omni-Channel, UGC and Live Video Will Drive Online Retail Revenue in 2023
Emplifi, a leading unified customer experience platform, today released its predictions for the top retail trends in 2023. According to Emplifi, omni-channel approaches, user generated content (UGC) and live video will be integral to online retail success next year. Continue reading Omni-Channel, UGC and Live Video Will Drive Online Retail Revenue in 2023
HubSpot Announces General Availability of WhatsApp Integration to Help Customers Form Deep Connections
HubSpot, the customer relationship management (CRM) platform for scaling companies, announced that its native integration for WhatsApp is now available to all Marketing Hub and Service Hub customers at the Professional tier and above. WhatsApp, with over two billion monthly active users, has become the world’s most popular messaging platform. Continue reading HubSpot Announces General Availability of WhatsApp Integration to Help Customers Form Deep Connections
Introducing MoEngage Inform, A Unified Messaging Infrastructure for Multichannel Transactional Notifications Through One API
MoEngage, the insights-led customer engagement platform, announced its new product, MoEngage Inform, a unified messaging infrastructure that enables brands to build and manage multichannel transactional alerts through one API. Continue reading Introducing MoEngage Inform, A Unified Messaging Infrastructure for Multichannel Transactional Notifications Through One API
Hootsuite Unveils the Top Social Media Marketing Trends for 2023
Social media moves fast, and to remain competitive in what will be a defining year to come, brands need a complete view of the emerging trends set to shape the social landscape in 2023. Continue reading Hootsuite Unveils the Top Social Media Marketing Trends for 2023