Yext, the Answers Company, today announced a partnership with Post Office, the UK’s largest retail network. Yext will support Post Office by providing its customers with consistent and accurate information across all of its digital touchpoints. Continue reading Yext to Provide Post Office Customers with an Improved Digital Customer Experience
Daily Archives: November 21, 2022
Unbabel partners with Ada to provide real-time multilingual support for live customer service agents
Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver a multilingual customer experience (CX) at scale, is announcing a new partnership with Ada. Continue reading Unbabel partners with Ada to provide real-time multilingual support for live customer service agents
BT Ireland announces multi-million euro deal with Five9
BT Ireland has been selected as the preferred carrier for voice and network services globally for Five9, a leading provider of intelligent cloud contact centres. This multi-million euro agreement enables Five9 to leverage BT’s quality voice services to enhance its service offering, and strengthen its leadership position in the Contact Centre as a Service (CCaaS) space. Continue reading BT Ireland announces multi-million euro deal with Five9
Talkdesk Names David Paulding Senior Vice President of International
Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, announced David Paulding has been appointed senior vice president of international. A CX and cloud industry insider, Paulding will helm sales efforts for Talkdesk across the EMEA, LATAM, and APAC regions, helping to meet the worldwide demand for contact centre as a service solutions. Continue reading Talkdesk Names David Paulding Senior Vice President of International
Colin McMahon joins Sigma Connected as Director of Financial Services
Business process outsourcing provider Sigma Connected has made a senior appointment as it continues its expansion into the global financial services sector. Continue reading Colin McMahon joins Sigma Connected as Director of Financial Services
Tech Maturity Shapes Firms’ Customer Experience Initiatives
Major changes in business operations and consumer behaviour since the start of the COVID-19 pandemic have increased demand for advanced CX capabilities, with enterprises adopting new technologies at different rates depending on their maturity and needs, according to a new research report published by Information Services Group (ISG), a leading global technology research and advisory firm. Continue reading Tech Maturity Shapes Firms’ Customer Experience Initiatives