BT Ireland announces multi-million euro deal with Five9

BT Ireland has been selected as the preferred carrier for voice and network services globally for Five9, a leading provider of intelligent cloud contact centres. This multi-million euro agreement enables Five9 to leverage BT’s quality voice services to enhance its service offering, and strengthen its leadership position in the Contact Centre as a Service (CCaaS) space. Continue reading BT Ireland announces multi-million euro deal with Five9

Talkdesk Names David Paulding Senior Vice President of International

Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, announced David Paulding has been appointed senior vice president of international. A CX and cloud industry insider, Paulding will helm sales efforts for Talkdesk across the EMEA, LATAM, and APAC regions, helping to meet the worldwide demand for contact centre as a service solutions. Continue reading Talkdesk Names David Paulding Senior Vice President of International

Tech Maturity Shapes Firms’ Customer Experience Initiatives

Major changes in business operations and consumer behaviour since the start of the COVID-19 pandemic have increased demand for advanced CX capabilities, with enterprises adopting new technologies at different rates depending on their maturity and needs, according to a new research report published by Information Services Group (ISG), a leading global technology research and advisory firm. Continue reading Tech Maturity Shapes Firms’ Customer Experience Initiatives