Vitality leverages Voice of Customer to help customers better their lives

Medallia, the global leader in customer and employee experience, announced that Vitality, the health, life, car insurance and investments provider, successfully leveraged its customer experience platform to support its aim to help people live healthy and active lives. Continue reading Vitality leverages Voice of Customer to help customers better their lives

Twilio Expands Customer Engagement Platform to Strengthen Digital Businesses in Face of Macroeconomic Headwinds

Twilio, the Customer Engagement Platform (CEP) that drives real-time, personalized experiences for today’s leading brands, announced a lineup of products and enhancements designed to equip businesses with the technology they need to build profitable, long-term, direct relationships with customers – an imperative in this economic moment. Continue reading Twilio Expands Customer Engagement Platform to Strengthen Digital Businesses in Face of Macroeconomic Headwinds

Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians

In these uncertain economic times, how do we nurture agents to secure revenue? Recent research shows consumers believe there is a direct correlation between contact centres and brand loyalty. Magnus Geverts of Calabrio discusses what organisations can do to support their frontline staff… Continue reading Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians

SoundHound and HARMAN Join Forces to Deliver an Effortless Conversational Voice AI Experience to Auto Customers

SoundHound AI, a global leader in voice artificial intelligence, and HARMAN International, a wholly-owned subsidiary of Samsung Electronics Co., Ltd. focused on connected technologies and solutions for automotive, consumer and enterprise markets, announced they will be working together to bring a seamless, natural voice AI experience to the automotive market. Continue reading SoundHound and HARMAN Join Forces to Deliver an Effortless Conversational Voice AI Experience to Auto Customers