Medallia, the global leader in customer and employee experience, announced that Vitality, the health, life, car insurance and investments provider, successfully leveraged its customer experience platform to support its aim to help people live healthy and active lives. Continue reading Vitality leverages Voice of Customer to help customers better their lives
Daily Archives: November 3, 2022
Twilio Expands Customer Engagement Platform to Strengthen Digital Businesses in Face of Macroeconomic Headwinds
Twilio, the Customer Engagement Platform (CEP) that drives real-time, personalized experiences for today’s leading brands, announced a lineup of products and enhancements designed to equip businesses with the technology they need to build profitable, long-term, direct relationships with customers – an imperative in this economic moment. Continue reading Twilio Expands Customer Engagement Platform to Strengthen Digital Businesses in Face of Macroeconomic Headwinds
Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians
In these uncertain economic times, how do we nurture agents to secure revenue? Recent research shows consumers believe there is a direct correlation between contact centres and brand loyalty. Magnus Geverts of Calabrio discusses what organisations can do to support their frontline staff… Continue reading Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians
Vee24 Virtual Boutique Now Available in the Microsoft Azure Marketplace
Vee24, the leader in person-to-person digital customer experience solutions, announced the availability of their Virtual Boutique in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. Continue reading Vee24 Virtual Boutique Now Available in the Microsoft Azure Marketplace
Qualtrics Announces Consumer Trends That Will Shape 2023
Consumers are increasingly seeking a human connection in their interactions with brands, according to Qualtrics 2023 Global Consumer Trends Report. In fact, talking to a helpful, empathetic service agent matters more to customers than having a short wait time. Continue reading Qualtrics Announces Consumer Trends That Will Shape 2023
Forsta Named the Leader in the 2022 SPARK MatrixTM for Voice of the Customer (VoC) by Quadrant Knowledge Solutions
Quadrant Knowledge Solutions announced that it has named Forsta a 2022 technology leader in the analysis of the global SPARK MatrixTM: Voice of the Customer (VoC) market, 2022. Continue reading Forsta Named the Leader in the 2022 SPARK MatrixTM for Voice of the Customer (VoC) by Quadrant Knowledge Solutions