Zoom Video Communications, Inc. kicked off Zoomtopia 2022, the company’s annual event to unveil new innovations to power modern work experiences and celebrate the future of communication and collaboration. For the first time ever, Zoomtopia 2022 is a hybrid experience powered by Zoom Events, Zoom’s all-in-one, virtual event management solution. Continue reading Zoomtopia 2022: New Innovations to Power Modern Work Experiences
Daily Archives: November 9, 2022
NICE Named a Leader in 2022 SPARK MatrixTM for Voice of the Customer for 2nd Consecutive Year
NICE announced that it has been recognized as a Technology Leader in the 2022 SPARK MatrixTM for Voice of the Customer (VoC) Platform report positioned furthest to the right for technology excellence. Continue reading NICE Named a Leader in 2022 SPARK MatrixTM for Voice of the Customer for 2nd Consecutive Year
Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer
Jim Davies, the former Gartner analyst who helped define and nurture the market segments for workforce optimisation (WFO), workforce engagement management (WEM), and voice of the customer (VoC) solutions has joined Calabrio, the workforce performance company, as Chief Experience Officer (CXO). Continue reading Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer
Palo Alto Networks Partners with Zoom to Deliver Exceptional User Experience for Zoom Meetings
Palo Alto Networks, the global cybersecurity leader, announced a commitment with Zoom Video Communications, Inc. to create joint solutions that will enable an exceptional user experience for their mutual customers, and help companies simplify and secure hybrid work. Continue reading Palo Alto Networks Partners with Zoom to Deliver Exceptional User Experience for Zoom Meetings
The Next-Generation Contact Centre for Healthcare Has Arrived
Innovaccer unveiled the Innovaccer Experience Center, the industry’s first solution to transform the contact centre into an integrated, data-driven, consumer experience centre for healthcare front-line agents. Continue reading The Next-Generation Contact Centre for Healthcare Has Arrived
Simplr Introduces the EngageNow Suite
Simplr, the leading platform built to exceed the expectations of the NOW Customer, announced the general availability of the EngageNow Suite, a solution that combines chatbot technology and human agents through an AI-powered platform to deliver higher quality and more agile customer experiences than legacy BPOs. Continue reading Simplr Introduces the EngageNow Suite