NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK

NICE announced that NHS Lothian has successfully deployed NICE’s NEVA Assist and NEVA Unattended in a continuing, multi-year partnership. These solutions were selected for their proven track record in large-scale government agencies and an unmatched combination of attended and unattended automation capabilities. Continue reading NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK

64 new recruits join GMP’s Force Contact Centre as most improved force continues improvement journey

Greater Manchester Police (GMP) Force Contact Centre (FCC) has taken on another 64 new call handlers. It’s an important milestone whereby GMP now has over 1,100 call handlers in the FCC – the highest number in its history. Continue reading 64 new recruits join GMP’s Force Contact Centre as most improved force continues improvement journey

Boost.ai and CallMiner Partner, Provide Omnichannel Insights to Improve Customer Service Efficiency and Experience

Boost.ai, a leading cloud-based provider of conversational artificial intelligence (CAI) at scale, announced a new strategic partnership with CallMiner, a leading provider of conversation intelligence that drives improved customer experiences and business outcomes. Continue reading Boost.ai and CallMiner Partner, Provide Omnichannel Insights to Improve Customer Service Efficiency and Experience

Upland cited in 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems

Upland Software announced that it has been cited for two of its market-leading knowledge management software products – Panviva and RightAnswers – in the 2022 Gartner® “Market Guide for Customer Service Knowledge Management Systems” report. Continue reading Upland cited in 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems

UserTesting’s New Templates Help Companies Tap More Diverse Customer Perspectives

UserTesting, a leader in video-based human insight, announced the availability of new test templates for the UserTesting® Human Insight Platform that help companies garner diverse and inclusive customer perspectives. As diversity, equity, and inclusion continues to play a larger role in corporate strategy, companies that embrace and deliver inclusive experiences have greater opportunities for growth. Continue reading UserTesting’s New Templates Help Companies Tap More Diverse Customer Perspectives

NovelVox introduces HubSpot CTI Connectors for Cisco and Avaya Contact Centres

NovelVox, a market leader in the contact centre industry, has recently launched HubSpot CTI Connectors for Cisco Finesse and Avaya Contact Centers. The connectors will enable Cisco and Avaya contact centre agents to handle calls from within the HubSpot CRM, saving them from unnecessary screen toggling. Continue reading NovelVox introduces HubSpot CTI Connectors for Cisco and Avaya Contact Centres