Vonage Named a Leader in the Aragon Research Globe™ for the Intelligent Contact Center, 2022

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognized as a Leader by Aragon Research, Inc. in the Aragon Research Globe™ for the Intelligent Contact Center, 2022*. Continue reading Vonage Named a Leader in the Aragon Research Globe™ for the Intelligent Contact Center, 2022

Contentsquare Helps UK Financial Services Businesses Prepare For FCA Consumer Duty

Contentsquare, the global leader in digital experience analytics is partnering with leading UK financial services firms to help teams accelerate digital transformation and build better online experiences. As well as managing rising customer expectations, businesses across the sector are also working to meet new Financial Conduct Authority (FCA) regulations that will come into force in July 2023. Continue reading Contentsquare Helps UK Financial Services Businesses Prepare For FCA Consumer Duty

Jetson Launches Amazon Connect into Its Khoros Agent Desktop to Realize Omnichannel Customer Service Vision

Khoros, a global leader in digital-first customer engagement software, announced an expanded partnership with Jetson, a leading innovator in e-mobility products, including electric bikes, electric scooters, and hoverboards. Continue reading Jetson Launches Amazon Connect into Its Khoros Agent Desktop to Realize Omnichannel Customer Service Vision

Twilio Unveils Segment for Healthcare & Life Sciences

Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced the general availability of Twilio Segment for Healthcare & Life Sciences, a HIPAA-eligible customer data platform (CDP) that can improve patients’ experiences and health outcomes by unifying Protected Health Information (PHI) data across their entire care journey. Continue reading Twilio Unveils Segment for Healthcare & Life Sciences

TCN Announces Voice Analytics Enhancements for its Advanced Contact Center Platform, TCN Operator

TCN, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, announced the addition of agent scorecards to its Voice Analytics features to drive agent performance and efficiency. Continue reading TCN Announces Voice Analytics Enhancements for its Advanced Contact Center Platform, TCN Operator

Okta Introduces Okta Customer Identity Cloud to Help Businesses Grow User Bases Without Compromising Security

Okta, unveiled Okta Customer Identity Cloud, an easy-to-implement and customizable customer identity solution that helps organizations resolve the tension between security, privacy, and user experience for their customers. Continue reading Okta Introduces Okta Customer Identity Cloud to Help Businesses Grow User Bases Without Compromising Security