ChatLingual and Quantanite Join Forces to Enable Fast-Growing Companies to Deliver Multilingual Customer Support

ChatLingual, provider of the world’s most comprehensible multilingual messaging platform, is excited by the opportunity to unite with Quantanite, a Customer Experience and Digital Outsourcing solutions provider for the world’s fastest growing brands. Continue reading ChatLingual and Quantanite Join Forces to Enable Fast-Growing Companies to Deliver Multilingual Customer Support

60% of customer service managers say this will be the “toughest winter yet” as fears of losing customers grow

Sixty percent of customer service managers say it’s going to be “the toughest winter yet” as they worry about losing customers in the run up to the holidays. That’s according to new research from gig customer service (GigCX) platform Limitless, which surveyed 250 customer service leaders in the UK and US to determine whether the industry has reached a ‘tipping point’ amidst recession fears. Continue reading 60% of customer service managers say this will be the “toughest winter yet” as fears of losing customers grow

Sytel extends CCaaS subscription service into Europe and APAC

Sytel has announced the expanded availability of Softdial Cloud™, its Contact Center as a Service (CCaaS) subscription facility for SMB and enterprise contact centres. Softdial Cloud™ was previously only available in North America, and now has points of presence throughout Europe and APAC regions. Continue reading Sytel extends CCaaS subscription service into Europe and APAC

Customer Experience Leaders Lag Significantly in Deploying Conversational AI in the Contact Centre, Forfeiting Critical Business Benefits

Waterfield Tech, a leading global customer engagement solutions provider, announced research findings detailing a significant lag in the adoption of conversational AI in the contact centre. Continue reading Customer Experience Leaders Lag Significantly in Deploying Conversational AI in the Contact Centre, Forfeiting Critical Business Benefits

Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk

Freshworks, a software company empowering the people who power business, announced Freshservice™ for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department. Continue reading Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk