ChatLingual, provider of the world’s most comprehensible multilingual messaging platform, is excited by the opportunity to unite with Quantanite, a Customer Experience and Digital Outsourcing solutions provider for the world’s fastest growing brands. Continue reading ChatLingual and Quantanite Join Forces to Enable Fast-Growing Companies to Deliver Multilingual Customer Support
Daily Archives: November 2, 2022
60% of customer service managers say this will be the “toughest winter yet” as fears of losing customers grow
Sixty percent of customer service managers say it’s going to be “the toughest winter yet” as they worry about losing customers in the run up to the holidays. That’s according to new research from gig customer service (GigCX) platform Limitless, which surveyed 250 customer service leaders in the UK and US to determine whether the industry has reached a ‘tipping point’ amidst recession fears. Continue reading 60% of customer service managers say this will be the “toughest winter yet” as fears of losing customers grow
Daktela acquires Coworkers.ai
Global technology company Daktela, which provides its own software for communication between companies and customers, customer experience management and internal communication, acquired a majority stake in Coworkers.ai. Coworkers.ai is a leader in the Czech market providing its own intelligent chatbots and voicebots. Continue reading Daktela acquires Coworkers.ai
Sytel extends CCaaS subscription service into Europe and APAC
Sytel has announced the expanded availability of Softdial Cloud™, its Contact Center as a Service (CCaaS) subscription facility for SMB and enterprise contact centres. Softdial Cloud™ was previously only available in North America, and now has points of presence throughout Europe and APAC regions. Continue reading Sytel extends CCaaS subscription service into Europe and APAC
Freshworks Further Integrates Conversational AI into CX and CRM Solutions
Freshworks, a software company empowering the people who power business, announced an infusion of artificial intelligence (AI) across its modern, easy-to-use customer experience solutions. Continue reading Freshworks Further Integrates Conversational AI into CX and CRM Solutions
Customer Experience Leaders Lag Significantly in Deploying Conversational AI in the Contact Centre, Forfeiting Critical Business Benefits
Waterfield Tech, a leading global customer engagement solutions provider, announced research findings detailing a significant lag in the adoption of conversational AI in the contact centre. Continue reading Customer Experience Leaders Lag Significantly in Deploying Conversational AI in the Contact Centre, Forfeiting Critical Business Benefits