Firstsource Solutions, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has been appointed by Shawbrook Bank Limited, a fast growth specialist retail and commercial bank, to increase its customer service capacity for its retail banking users. Continue reading Shawbrook Bank appoints Firstsource as Contact Centre Partner
Daily Archives: November 8, 2022
Primo Dialler Acquires Topa Dial
Primo has agreed definitive terms to acquire Topa Dial. As a result, Topa Dial customers will move over to the Primo platform so that they can take advantage of their innovative, contact centre solutions backed by an award-winning team. Continue reading Primo Dialler Acquires Topa Dial
Poor call centre experiences could cost businesses up to 84% of returning customers
Infinity, the global call intelligence and speech analytics platform, announces the results of its ‘Moments That Matter’ survey, finding that 84% of customers would be less likely to return to a brand after a poor customer call experience. Continue reading Poor call centre experiences could cost businesses up to 84% of returning customers
HybrIT signs partnership agreement with Enghouse Interactive to strengthen cloud contact centre offering to customers
Enghouse Interactive, a division of Enghouse Systems, has signed a partnership agreement with HybrIT Services, a cutting edge IT solutions and managed service provider, as a silver channel partner on its EMEA partner programme. The move represents the latest phase of a long-standing business relationship between the two companies. Continue reading HybrIT signs partnership agreement with Enghouse Interactive to strengthen cloud contact centre offering to customers
GoTo continues investment to optimize IT admin experience with new releases to help drive productivity and reliability and reduce time troubleshooting
GoTo, the all-in-one business communications and IT support platform, announced the launch of new enhancements to GoTo Connect to help IT administrators drive efficiency throughout their business, their workforce, and ultimately their day-to-day activities. Continue reading GoTo continues investment to optimize IT admin experience with new releases to help drive productivity and reliability and reduce time troubleshooting
WNS Recognized as a ‘Leader’ in AI and Analytics & Social Media for CX Services by ISG
WNS, a leading provider of global Business Process Management (BPM) solutions, announced that it has been recognized as a ‘Leader’ in AI and Analytics, and Social Media for CX Services in the ISG Provider Lens™ 2022 Global Contact Center Customer Experience Services report. Continue reading WNS Recognized as a ‘Leader’ in AI and Analytics & Social Media for CX Services by ISG