Interactions, the world leader in conversational AI, launched Trustera, the first and only real-time, audio-sensitive redaction platform. Continue reading Interactions Launches Trustera, First-Of-Its-Kind Redaction Solution Transforming Contact Centre Compliance in a Work-from-Anywhere (WFA) Environment
Daily Archives: November 10, 2022
Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center
Verint®, and Zoom Video Communications announced an expanded partnership to help organizations deliver exceptional customer experiences across the enterprise through the additional integration of the Verint Customer Engagement Platform with Zoom Contact Center. Continue reading Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center
8×8 appoints Claire Snow as Regional Vice President EMEA – Channel Sales
Showing its commitment to the channel, 8×8 has appointed Claire Snow as Regional Vice President EMEA, Channel Sales. Claire’s role will see her work closely with 8×8’s growing number of partners, ensuring a strong match between them and 8×8 to deliver channel and customer needs. Continue reading 8×8 appoints Claire Snow as Regional Vice President EMEA – Channel Sales
CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience
CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Zoom Contact Center and Zoom Phone that expand the conversation types that can be ingested and analysed by the CallMiner platform, helping enable organizations to continuously measure, report on, and improve customer experience (CX). Continue reading CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience
TTEC Expands Senior Leadership Team as a Springboard for Growth
TTEC, one of the largest global CX technology and services innovators for digital CX transformation, announced Dave Seybold as CEO, TTEC Digital, and Shelly Swanback as President in addition to her role as CEO, TTEC Engage. Continue reading TTEC Expands Senior Leadership Team as a Springboard for Growth
Eleveo Integrates Its Workforce Optimization Suite With Zoom Contact Center
Eleveo has joined Zoom’s ISV Partner Program and is integrating its Workforce Optimization (WFO) software suite with Zoom Contact Center, the company’s omnichannel cloud contact centre platform. Continue reading Eleveo Integrates Its Workforce Optimization Suite With Zoom Contact Center