Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, released its CX study “Sitel Group CX Landscape 2022: Evolution or Revolution?”, which examines the expectations of consumers amid a rapidly shifting industry landscape and uncertain economy. Continue reading Sitel Group® Releases Biennial CX Study Examining Global Consumer Expectations
Daily Archives: November 30, 2022
Crisis moves apps & data to the cloud to streamline the operation of its annual Christmas campaign to support the homeless
IGEL, provider of the managed endpoint operating system for secure access to any digital workspace, announced that it is major technology partner supporting the annual Crisis for Christmas campaign to help the homeless – the 12th year it has helped the charity. Continue reading Crisis moves apps & data to the cloud to streamline the operation of its annual Christmas campaign to support the homeless
Future of Payments survey finds increasing trust towards digital
A survey of more than 2,200 people across the United Kingdom and United States has found that Digital Wallet payments, such as Apple Pay, Google Pay or PayPal, is increasing in popularity in both the UK and US, with at least 7 in 10 using the method regularly to pay for online purchases. Continue reading Future of Payments survey finds increasing trust towards digital
Quantexa And Vodafone Partner To Provide Even Better Experience For Vodafone Business Customers in the UK
Quantexa, the global leader in Contextual Decision Intelligence (DI) solutions for the public and private sectors, announced that it has partnered with Vodafone, the technology communications company, to connect scattered and siloed data points across Vodafone to deliver an improved experience for its business customers. Continue reading Quantexa And Vodafone Partner To Provide Even Better Experience For Vodafone Business Customers in the UK
Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report
Genesys®, a global cloud leader in customer experience orchestration, was named a leader by Frost & Sullivan in the annual Frost Radar™: North American Enterprise Cloud Contact Center Market 2022 report. Continue reading Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report
Salesforce Survey Finds Digital Skills Ranked #1 Workplace Skill in UK, but the Next Generation Isn’t Convinced
Salesforce, the global leader in CRM, released data revealing that UK workers rank digital skills as the most important skill for the current and future workplace. Continue reading Salesforce Survey Finds Digital Skills Ranked #1 Workplace Skill in UK, but the Next Generation Isn’t Convinced