Startek Named Leader in Global ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022

Startek®, a global customer experience (CX) solutions provider, announced that it has been recognized as a Leader in Social Media CX Services and Work From Home Services in the Global ISG Provider Lens™ quadrant report on Contact Center – Customer Experience Services 2022. Continue reading Startek Named Leader in Global ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022

CBTS Deploys Ribbon Connect to Accelerate Operator Connect for Microsoft Teams Implementation

Ribbon Communications announced that CBTS, a leading provider of communications, cloud, infrastructure, and consulting for enterprise organizations worldwide, is leveraging Ribbon Connect to deploy Operator Connect Accelerator for Microsoft Teams. Continue reading CBTS Deploys Ribbon Connect to Accelerate Operator Connect for Microsoft Teams Implementation

Heap Announces Industry First with Heap Journeys, a Visual Map of Customer Paths in a Digital Experience

Heap, the leading digital analytics provider, announced the release of Journeys. It’s an industry-first tool that visually maps the paths users take through a digital product. Journeys combines many features into an integrated workflow, including visual maps, data science, and integrated session replay. Continue reading Heap Announces Industry First with Heap Journeys, a Visual Map of Customer Paths in a Digital Experience