Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, announced that it has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 agreement. Continue reading Cyara awarded a place on Crown Commercial Service’s G-Cloud 13
Daily Archives: November 15, 2022
Rentokil Initial Embarks on Global Digital CX Project with Sabio Group
Rentokil Initial plc has embarked on a significant digital transformation project which will see the modernisation of its contact centre operations and technology infrastructure across 18 countries. Continue reading Rentokil Initial Embarks on Global Digital CX Project with Sabio Group
Startek Named Leader in Global ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022
Startek®, a global customer experience (CX) solutions provider, announced that it has been recognized as a Leader in Social Media CX Services and Work From Home Services in the Global ISG Provider Lens™ quadrant report on Contact Center – Customer Experience Services 2022. Continue reading Startek Named Leader in Global ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022
Assembled Joins Forces with Zoom to Empower Contact Center Users with Intelligent Workforce Management
Assembled announced its collaboration with Zoom Video Communications, Inc., an industry-leading provider of cloud contact centre solutions. Continue reading Assembled Joins Forces with Zoom to Empower Contact Center Users with Intelligent Workforce Management
OpenWidget by LiveChat Software will help e-commerce businesses during the upcoming peak season
OpenWidget is the latest solution from LiveChat Software. This free and easy-to-install tool allows e-commerce businesses to improve their customer satisfaction and increase profits in the upcoming peak shopping season. Continue reading OpenWidget by LiveChat Software will help e-commerce businesses during the upcoming peak season
Verint Interaction Recording Enables Compliant Communication for Microsoft Teams
Verint® announced the availability of the latest version of its compliance recording integration with Microsoft Teams. Continue reading Verint Interaction Recording Enables Compliant Communication for Microsoft Teams