Gig customer service (GigCX) leader Limitless has appointed Iain Regan as Chief Customer Officer. The appointment will support a growing number of GigCX engagements that are transforming the way customer service is delivered by the world’s largest brands. Continue reading Limitless Appoints Iain Regan as Chief Customer Officer
Daily Archives: November 16, 2022
Firstcom Europe acquires Raspberry Beret
Firstcom Europe, the leading pan European cloud telecoms company, announced that it has purchased Raspberry Beret, a company with customers concentrated in the North-West of England, where Firstcom is headquartered. Continue reading Firstcom Europe acquires Raspberry Beret
Quantanite Expands U.S. Leadership Team with Industry Veterans Chance Myers and Robert Serretti
Quantanite, a customer experience and digital outsourcing solutions provider for the world’s fastest-growing companies, has added two recognized CCaaS and Business Process Outsourcing (BPO) veterans to spearhead its North American sales team. Chance Myers joins as vice president of customer solutions, and Robert Serretti as senior director of customer solutions. Continue reading Quantanite Expands U.S. Leadership Team with Industry Veterans Chance Myers and Robert Serretti
Language I/O Now Available via Google Chrome Extension
Language I/O (LIO), a leader in multilingual customer engagement, today announced the platform is available via Google Chrome extension and in the Chrome Web Store. Continue reading Language I/O Now Available via Google Chrome Extension
Survey: Consumers Ready to Meet Brands in Metaverse
According to a recent survey by TELUS International, a digital customer experience (CX) innovator, 72% of respondents indicated they believe that brand interactions in the metaverse will one day replace brand interactions in the real-world or that brands will use a hybrid approach of both metaverse and in-person interactions. Continue reading Survey: Consumers Ready to Meet Brands in Metaverse
Vonage’s Conversational Commerce Application Chosen by Razer to Enhance Customer Engagement
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is enabling Razer, the leading global lifestyle brand for gamers, to engage with customers in Asia Pacific and allow direct purchases of gaming gear and accessories on social media using Vonage’s conversational commerce application, Jumper.ai. Continue reading Vonage’s Conversational Commerce Application Chosen by Razer to Enhance Customer Engagement