Quantanite Expands U.S. Leadership Team with Industry Veterans Chance Myers and Robert Serretti

Quantanite, a customer experience and digital outsourcing solutions provider for the world’s fastest-growing companies, has added two recognized CCaaS and Business Process Outsourcing (BPO) veterans to spearhead its North American sales team. Chance Myers joins as vice president of customer solutions, and Robert Serretti as senior director of customer solutions. Continue reading Quantanite Expands U.S. Leadership Team with Industry Veterans Chance Myers and Robert Serretti

Survey: Consumers Ready to Meet Brands in Metaverse

According to a recent survey by TELUS International, a digital customer experience (CX) innovator, 72% of respondents indicated they believe that brand interactions in the metaverse will one day replace brand interactions in the real-world or that brands will use a hybrid approach of both metaverse and in-person interactions. Continue reading Survey: Consumers Ready to Meet Brands in Metaverse

Vonage’s Conversational Commerce Application Chosen by Razer to Enhance Customer Engagement

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is enabling Razer, the leading global lifestyle brand for gamers, to engage with customers in Asia Pacific and allow direct purchases of gaming gear and accessories on social media using Vonage’s conversational commerce application, Jumper.ai. Continue reading Vonage’s Conversational Commerce Application Chosen by Razer to Enhance Customer Engagement