LivePerson, a global leader in customer engagement solutions, announced that it has been named a Leader in Opus Research’s latest Conversational Intelligence Intelliview report. The report highlights the strength of LivePerson’s product completeness and performance, as well as its business impact and vision. Continue reading LivePerson named a Leader in Conversational Intelligence, CX, and EX in Opus Research Report
Monthly Archives: January 2023
Artificial Solutions Announces Partnership with Neudesic
Artificial Solutions®, the leading specialist in Conversational AI, announced a new partnership agreement with U.S. business and technology consulting firm, Neudesic. Continue reading Artificial Solutions Announces Partnership with Neudesic
Five9 Opens New European Engineering Hub in Portugal
Five9, a leading provider of the intelligent cloud contact centre, announced the opening of its new European Research and Development Hub in Porto, Portugal. The office will serve as the company’s European engineering headquarters, with work spanning artificial intelligence, software engineering, and cloud operations. Continue reading Five9 Opens New European Engineering Hub in Portugal
Verint Expands Customer Engagement Platform with Appointment Scheduling Capabilities from Qudini
Verint® announced the expansion of the Verint Customer Engagement Platform with technology acquired from Qudini, a provider of appointment scheduling solutions, to help brands increase profitability and productivity while driving customer loyalty. Continue reading Verint Expands Customer Engagement Platform with Appointment Scheduling Capabilities from Qudini
MessageGears acquires mobile marketing leader Swrve
MessageGears, the leading customer engagement platform for big consumer brands, announced that it has acquired Swrve, the world’s premier mobile app marketing platform that helps enterprise brands deliver stunning mobile experiences for their customers. Continue reading MessageGears acquires mobile marketing leader Swrve
Sabio Group Expands into the Nordic Region & Strengthens Genesys Capability
Sabio Group has expanded into the European Nordics region following a ‘transfer of business’ agreement with a major European IT consultancy. Continue reading Sabio Group Expands into the Nordic Region & Strengthens Genesys Capability