Waterfield Tech, a leading global customer engagement solutions provider, announced it has acquired Omaha-based IT and telecommunications company Dice Communications. Continue reading Waterfield Tech Acquires IT and Telecom Solutions Provider Dice Communications
Monthly Archives: February 2023
Vodafone Germany Deepens Partnership with Tech Mahindra & Comviva for a Seamless Customer Experience
Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announced that it has expanded its partnership with Vodafone Germany towards the transformation of its sales and customer experience processes. Continue reading Vodafone Germany Deepens Partnership with Tech Mahindra & Comviva for a Seamless Customer Experience
Amdocs and Microsoft expand strategic partnership to reimagine the telco experience
Amdocs and Microsoft announced a new Customer Engagement Platform. The platform will empower service providers to improve their engagement and end-user experiences and journeys across all channels and applications, streamline business processes, monetize innovative 5G use cases and accelerate the move to the cloud while leveraging the world’s leading AI capabilities. Continue reading Amdocs and Microsoft expand strategic partnership to reimagine the telco experience
Frontline Employees on Understaffed Teams Twice as Likely to Consider Quitting as Employees on Well-staffed Teams
Workers in customer-facing roles are stressed and nearly one-third (31%) think about quitting their job multiple times a month, according to new research from Qualtrics. More than two in five (44%) say their workloads have increased, and one-third say customers have become ruder over the past year. Continue reading Frontline Employees on Understaffed Teams Twice as Likely to Consider Quitting as Employees on Well-staffed Teams
Virgin Atlantic Selects Conduent to Support Customer Experience
Conduent, a global technology-led business process solutions company, announced that it has been chosen by Virgin Atlantic, the U.K. based airline that flies to 27 destinations across four continents, to provide customer experience management (CXM). Continue reading Virgin Atlantic Selects Conduent to Support Customer Experience
Pega Helps Shawbrook Bank Improve Processing Time for Unsecured Loans by 75%
Pegasystems, the low-code platform provider empowering the world’s leading enterprises to Build for Change®, announced that Shawbrook Bank, a UK-based specialist savings and lending bank, has deployed Pega Platform™ to transform its unsecured loans process, improving processing time by 75%, saving 1500 hours per month, and improving customer experience. Continue reading Pega Helps Shawbrook Bank Improve Processing Time for Unsecured Loans by 75%