Nearly one third of consumers worldwide said they are willing to pay more for a product or service if it came with better customer service, according to a survey by Teleperformance Customer Experience Lab (CX Lab). Continue reading A Third of Shoppers Worldwide are Willing to Pay More for Good Customer Service
Monthly Archives: February 2023
GoSee selects PCI Pal to enhance contact centre payment experience
GoSee, which provides car, campervan and RV hire worldwide, has partnered with PCI Pal®, the global SaaS provider of secure payment solutions for business communications, to secure its contact centre payments and enhanced the payment experience it provides. Continue reading GoSee selects PCI Pal to enhance contact centre payment experience
Over fifty new jobs created to provide national debt advice
More than fifty new jobs will be created in Northumberland and North Tyneside to run a new national debt advice service delivered by Citizens Advice Northumberland and Citizens Advice North Tyneside. The new service is funded by the government-backed Money and Pensions Service (MaPS). Continue reading Over fifty new jobs created to provide national debt advice
Phoenix Group Expands Strategic Partnership with TCS to Transform Customer Experience
Tata Consultancy Services (TCS) announced an expansion of its long-standing partnership with Phoenix Group, UK’s largest long-term savings and retirements provider, to digitally transform the latter’s ReAssure business using the TCS BaNCS™ based platform. Continue reading Phoenix Group Expands Strategic Partnership with TCS to Transform Customer Experience
Majority of enterprise executives increasing their 2023 digital CX budgets, despite macroeconomic uncertainty
Research commissioned by TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, found that close to three-quarters (72%) of enterprise executives will be spending more on digital CX in 2023 compared to 2022, with 68% increasing their digital CX budgets by up to 25%. Continue reading Majority of enterprise executives increasing their 2023 digital CX budgets, despite macroeconomic uncertainty
What Elephants and Customer Experiences Have in Common
Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. Continue reading What Elephants and Customer Experiences Have in Common