Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has raised a $50M Series C funding round led by Third Point Ventures with participation from existing investors Iron Pillar, 8VC, Aflac Ventures and Pentland Ventures. Continue reading Ushur Lands $50M Series C From Third Point Ventures and Iron Pillar Amid Booming Demand for Customer Experience Automation
Monthly Archives: February 2023
GoTo launches GoTo Customer Engagement, a new unified home for customer conversations
GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, GoTo Connect, and Rescue, announced the launch of GoTo Customer Engagement. Continue reading GoTo launches GoTo Customer Engagement, a new unified home for customer conversations
Vervent Expands Contact Centre Offerings With Smiles on Demand Acquisition
Vervent announced the acquisition of Smiles on Demand, a high-performance BPO organization in the Philippines, today, taking another step in continuing to expand their highly successful contact centre and servicing business. Continue reading Vervent Expands Contact Centre Offerings With Smiles on Demand Acquisition
Uniphore Acquires UK-Based Red Box
Uniphore, a leader in conversational AI and automation announced it has acquired Red Box, the leading open enterprise platform for capturing voice, screen and metadata from conversations. Continue reading Uniphore Acquires UK-Based Red Box
Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience Through the World’s Most Popular Messaging Apps
Freshworks announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and Facebook Messenger. Continue reading Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience Through the World’s Most Popular Messaging Apps
Maintel wins critical voice support contract with Sheffield Teaching Hospital NHS Foundation Trust
Maintel, the cloud and managed services company, has been selected as a telecoms partner to Sheffield Teaching Hospitals NHS Foundation Trust, supporting the internal and external voice communications that are critical to their day to day operational services and positive patient outcomes and experiences. Continue reading Maintel wins critical voice support contract with Sheffield Teaching Hospital NHS Foundation Trust