Exotel, a leading full-stack customer engagement platform, announced the launch of Ameyo XTRM, a cloud-based omnichannel contact centre solution for 99.5% uptime. Ameyo XTRM is a pure cloud-based enterprise product running on top of Exotel’s scalable Communications Platform as a Service (CPaaS) that supports up to 35 million calls per day and billions of calls in a year. Continue reading Exotel Launches Ameyo XTRM, an Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India
Monthly Archives: March 2023
Vee24 Introduces iOS App for One-to-One Customer Video Chats
Vee24, the leader in person-to-person digital customer experience solutions, announces the launch of its mobile app. Vee24’s digital platform is powered by high-definition video chat, text chat, AI-enabled chatbots, co-browsing, screen sharing, online appointment setting, and more. Continue reading Vee24 Introduces iOS App for One-to-One Customer Video Chats
Medallia Names Joe Tyrrell Chief Executive Officer
Medallia, the global leader in customer and employee experience, announced Joe Tyrrell has been named CEO. He replaces Leslie Stretch, who is retiring and transitioning into an advisory role at the company. Continue reading Medallia Names Joe Tyrrell Chief Executive Officer
Vonage Delivers Better Engagement With Launch of Smart Video API Capabilities
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has introduced new AI-powered enhancements to its award-winning Video API, providing customers with increased accessibility and automated, real-time media processing to optimise video engagement. Continue reading Vonage Delivers Better Engagement With Launch of Smart Video API Capabilities
Webhelp appoints tech industry veteran Benjamin Faes as UK CEO
Webhelp, a leading global customer experience BPO player, announces the appointment of Benjamin Faes as CEO of the UK to further spearhead growth in the region. Benjamin, whose experience includes 13 years at Google and CEO of AOL France, was VP of Global Sales and Marketing at Webhelp prior to his promotion. Continue reading Webhelp appoints tech industry veteran Benjamin Faes as UK CEO
Gartner Says 20% of Inbound Customer Service Contact Volume Will Come From Machine Customers by 2026
By 2026, 20% of inbound customer service contact volume will come from machine customers, according to Gartner, Inc. Continue reading Gartner Says 20% of Inbound Customer Service Contact Volume Will Come From Machine Customers by 2026