Infobip has launched live video support to help businesses resolve customer queries more quickly and shorten customer wait times. Designed for businesses with high customer contact, Call Link is the simplest way for agents to escalate customer queries to live one-to-one video and audio calls. Continue reading Infobip launches live video support to help businesses resolve customer queries more quickly
Monthly Archives: March 2023
Intercom Brings ChatGPT to Customer Service with Fin, the First AI Customer Service Bot Built with GPT-4 Technology
Intercom, the only AI-powered, complete customer service solution, announced it has built a breakthrough AI customer service bot called Fin, powered by OpenAI’s GPT-4 and Intercom’s proprietary machine learning technology. Fin provides trustworthy and accurate answers to customer questions, saving time for customers and support teams. Continue reading Intercom Brings ChatGPT to Customer Service with Fin, the First AI Customer Service Bot Built with GPT-4 Technology
Cognizant Engaged by Volkswagen Group Ireland to Transform its Digital Customer Experience
Cognizant announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in Wolfsburg, Germany, to transform VWG Ireland’s digital customer service landscape. Continue reading Cognizant Engaged by Volkswagen Group Ireland to Transform its Digital Customer Experience
Momentive Global Enters into Definitive Agreement to Be Acquired by Symphony Technology Group for $1.5 Billion
Momentive, the maker of SurveyMonkey, announced it has entered into a definitive agreement to be acquired by a consortium led by Symphony Technology Group (STG) in an all-cash transaction that values Momentive at approximately $1.5 billion. Continue reading Momentive Global Enters into Definitive Agreement to Be Acquired by Symphony Technology Group for $1.5 Billion
Noetica Once Again a Contact Centre Experience Finalist for the UK National Innovation Awards
Noetica – A British company, developing software products for the global contact centre market, announced that it is a finalist for the prestigious UK National Innovation Awards 2023 in the Contact Centre Experience category. Continue reading Noetica Once Again a Contact Centre Experience Finalist for the UK National Innovation Awards
Cognigy Named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Cognigy announced that the company has been named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for its platform Cognigy.AI. Access a complimentary copy of the report. Continue reading Cognigy Named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms