Amdocs, a leading provider of software and services to communications and media companies, announced Amdocs amAIz, a pioneering telco generative AI framework. Continue reading Amdocs Launches amAIz, a Cutting-Edge Enterprise-Grade Generative AI Framework, Set to Propel the Telecom Industry into the Gen AI era
Monthly Archives: June 2023
Unbabel Acquires Bablic to Further Transform Translation into High Value Enabler for Global Businesses and Revolutionize Website Translation
Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver multilingual customer experience at scale, announced its acquisition of Bablic, the cloud-based solution supporting all localization and translation management requirements of websites and web applications. Continue reading Unbabel Acquires Bablic to Further Transform Translation into High Value Enabler for Global Businesses and Revolutionize Website Translation
Netcall gives customers the power to Smart Connect
Netcall is proud to be working with UK Power Networks in supplying the platform behind Smart Connect — a customer portal that provides Low Carbon Technologies (LCT) connections. Continue reading Netcall gives customers the power to Smart Connect
Yellow.ai’s generative AI-powered Voicebots and Chatbots Now Available on Genesys AppFoundry
Yellow.ai, a global leader in Conversational AI, announced its Generative AI-powered Voicebots and Chatbots are now available on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Continue reading Yellow.ai’s generative AI-powered Voicebots and Chatbots Now Available on Genesys AppFoundry
How a connected experience can drive business success
In this article, Medallia’s General Manager & SVP, UK&I and MEA, Eduardo Crespo looks at why capturing the customer experience across the organisation holistically, rather than separately within each department, results in a smoother customer journey and improved business results… Continue reading How a connected experience can drive business success
Qualtrics Announces General Availability of Customer Journey Optimizer
Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of Customer Journey Optimizer, a new journey analytics and orchestration solution, powered by Qualtrics Experience iD, that helps organizations identify key moments and points of friction and prioritize the right actions to improve customer experiences. Continue reading Qualtrics Announces General Availability of Customer Journey Optimizer