Teleperformance, a global leader in digital business services, announced its commitment to hire 500 refugees, including Ukrainian refugee women, over the next three years across its Europe operations including in France, Germany, Portugal and the U.K. Continue reading Teleperformance expands commitment to hiring refugees
Monthly Archives: June 2023
EvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Centre Quality Assurance & Workforce Engagement
EvaluAgent, a contact centre quality assurance and performance improvement software, announced that it raised $20 million in a Series A round from PeakSpan Capital, a Silicon Valley and New York City based investment firm focused on growth-stage B2B software companies. Continue reading EvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Centre Quality Assurance & Workforce Engagement
New State of CX study from SurveyMonkey shows major disconnect between CX and digital marketing pros and customers
New data from SurveyMonkey, a global leader in online surveys and forms, reveals a drastic disconnect between consumers’ feelings and CX and digital marketing professionals’ perceptions about customer experiences. Continue reading New State of CX study from SurveyMonkey shows major disconnect between CX and digital marketing pros and customers
Freshworks Unveils New Generative AI Enhancements Across Product Lines to Power Greater Business Efficiency
Freshworks announced Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace. Continue reading Freshworks Unveils New Generative AI Enhancements Across Product Lines to Power Greater Business Efficiency
UJET Introduces New Contact Centre Mobile App for Agents and Employees On-the-Go
UJET, Inc., the world’s most advanced contact centre platform, announced the availability of its Agent Mobile App. The app empowers agents, employees, and experts who are remote, in the field, or on-the-go to deliver faster and more effective customer service. Continue reading UJET Introduces New Contact Centre Mobile App for Agents and Employees On-the-Go
Sigma Connected welcomes West Midlands Mayor as growth continues
Sigma Connected, which provides customer contact services for the utilities, financial, telecommunications and retail sectors, now employs 5,000 people as its number of clients expands across the UK, and in the company’s South African and Australian businesses. Continue reading Sigma Connected welcomes West Midlands Mayor as growth continues