Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, announced its reimagined professional services: Avaya Customer Experience Services (ACES), formerly Avaya Professional Services (APS). Continue reading Avaya Unveils Reimagined Professional Services, Prioritizing AI, Cloud, and Digital Transformation through Avaya Customer Experience Services (ACES)
Monthly Archives: June 2023
Cogito Introduces Real-Time Supervisor Alerts and Generative AI-Driven Smart Summaries for Agents
Cogito, the leader in real-time coaching and guidance for the enterprise, announced a new twist on generative AI applications combined with real-time supervisor alerts, empowering frontline leaders to proactively address operational challenges, improve quality, and enhance both the agent and customer experiences in the moment. Continue reading Cogito Introduces Real-Time Supervisor Alerts and Generative AI-Driven Smart Summaries for Agents
Gartner Survey Reveals Only 8% of Customers Used a Chatbot During their Most Recent Customer Service Interaction
Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just 25% said they would use that chatbot again in the future. Continue reading Gartner Survey Reveals Only 8% of Customers Used a Chatbot During their Most Recent Customer Service Interaction
Avaya Enterprise Cloud Enables Global Organizations to Future-Proof Communications
Avaya, a global leader in customer experience solutions, is helping organizations around the world to future-proof their communications with Avaya Enterprise Cloud. Continue reading Avaya Enterprise Cloud Enables Global Organizations to Future-Proof Communications
Avaya and Alvaria Partner to Empower Proactive Customer Experience Transformations with Advanced Outbound Capabilities
Alvaria announced an expanded partnership with Avaya, a leading provider of customer experience solutions, to further strengthen the Avaya cloud portfolio with state-of-the-art outreach capabilities. Continue reading Avaya and Alvaria Partner to Empower Proactive Customer Experience Transformations with Advanced Outbound Capabilities
Avaya Bolsters C-Suite to Accelerate Business Transformation
Avaya, a global leader in customer experience solutions, announced the appointment of three executives to strengthen the Company’s leadership team. Continue reading Avaya Bolsters C-Suite to Accelerate Business Transformation