Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud. Continue reading Kura chooses Avaya Enterprise Cloud to Transform Customer Experience Offering
Monthly Archives: August 2023
ResultsCX Expands European Operations with the Acquisition of Zevas
ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500 firms, announced its further expansion in Europe through the acquisition of Zevas Communications, an Irish CXM company. Continue reading ResultsCX Expands European Operations with the Acquisition of Zevas
MaxContact Secures Major Investment to Drive Innovation and Propel Growth
Manchester-based customer engagement technology provider MaxContact announced it has secured funding to accelerate a new phase of innovation and growth. Continue reading MaxContact Secures Major Investment to Drive Innovation and Propel Growth
Kura Appoints From Within For New Operations Director Role
Customer service outsourcer Kura has announced the appointment of Owen Campbell as its new Operations Director. Continue reading Kura Appoints From Within For New Operations Director Role
Engageware Acquires Aivo
Engageware, the market leader in cloud-based customer engagement software, announced the acquisition of Aivo, a globally recognized leader and innovator in conversational and generative AI technology. Continue reading Engageware Acquires Aivo
Business Systems, TCC and Recordsure Join Forces to Provide Comprehensive Expertise and Guidance on New Consumer Duty Regulations
Business Systems, a leading provider of compliance and customer experience solutions, and TCC, a renowned consultancy firm specialising in financial services, and Recordsure, a unique AI RegTech provider, announced they are joining forces to provide advisory services and ongoing support to address the new Consumer Duty regulations. Continue reading Business Systems, TCC and Recordsure Join Forces to Provide Comprehensive Expertise and Guidance on New Consumer Duty Regulations
Capita expands global relationship with ServiceNow
Capita has expanded its relationship with ServiceNow, the leading digital workflow company, to further embed the technology company’s services to help drive even better service outcomes for clients. Continue reading Capita expands global relationship with ServiceNow